So I just took a call in from a regular client of ours and I wanted to share how quickly we were on and off the phone -

Here's how the conversation went:

Me: "Black Rock Limousine, this is Brent speaking."

Client: "Hi Brent, this is John C., I need a sedan ride this Sunday at 7:00am from my house to Newark Airport."

Me: "No problem, John! Is the ride just for yourself?"

Client: "It is."

Me: "Ok perfect, did you need to make arrangements for the return trip as well?"

Client: "Yes. I'll be returning the following Wednesday at ----pm on United Flight ----."

Me: "Great! I'm sending your confirmations and we will see you this Sunday at 7:00am!"

Client: "Thank you!"

Total elapsed time - 46 seconds.

If, like most busy people, you value convenience and efficiency, it doesn't get much better than that! He literally booked a round trip to the airport with us in under a minute and received his confirmation e-mails shortly thereafter! It's amazing the things you can do when you have a rhythm worked out with a limousine service that knows you and treats you like a human, not a number!

 

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